The Queue

In general, for both my Start Up Mentoring and my ImpleMentor Management Consulting, I use what is known as a FIFO Queue – First In / First Out.  This approach offers my clients the fairest approach to the work they need done. This means, in general, that as I receive Worksheets and redlines to drafts, I work on them in the same order I receive them.

Since I am typically working with between two and three dozen different clients at any one time, judging the size of the Queue at any given time can be difficult.  Often, clients will tell me that they need consulting immediately.  However, when we try to schedule time, the Client may not be available (as an entrepreneur myself, I totally understand how priorities can shift - almost on a daily basis!).  As you can imagine, no matter how careful I am to adjust and limit the number of active clients I accept, all of this makes it very difficult for me to accurately estimate how long it will take to complete a Client’s consulting.  As a consequence, I use the Queue for working with clients. 

Standard, Priority and Top Priority Service

To help those clients who truly need expedited completion, both my Start Up Mentoring and my ImpleMentor Management Consulting are offered as Priority, Top Priority and  Standard Service:

• Standard Service – Is handled with the Queue as described above for no premium cost for packaged services and an hourly rate of $275 per hour.  This level of service is generally adequate for about 70% of my Client’s timeline needs and is designed for those clients who have no critical urgency or where price is much more important that speed.
   
• Priority Premium Service – All of those clients who choose Priority Service have their own separate Queue which is also approached on a FIFO, First In / First Out basis – with everyone in the Priority Queue handled first before any in the Standard Queue.  This level of service is generally appropriate for about 28% of my Client’s timeline needs and is designed for those clients who have a high level of urgency. The Priority Premium Service is $390 per hour.
   
• Top Priority Premium Service – By definition, there can only be ONE who is truly Top Priority and this Client stays top priority, above both the Economy and Priority Queues, for the entirety of their planning or consultation needs.  If I already have an active Top Priority Client, this premium service will not be available.  This level of service is generally appropriate for about 2% of my Client’s timeline needs and is designed for those clients who have the highest, most critical level of urgency. The Top Priority Premium Service is $550 per hour.

Please choose the Service that best matches your own timeline requirement.

Note that, if a Client wishes to increase his level of service after we begin work, the pricing applies to the ENTIRE cost of the planning process - including whatever work had been previously completed and prior and future retainers will be immediately adjusted.  Likewise, if premium pricing is selected by the Client, the Priority Premium rates will continue to apply for the duration of the work. 

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Email: Ceo@CeoResource.com          Telephone: 727.466.5500

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